We're growing quickly and looking for exceptional people join our team. We don't care if you have experience. We care if you can do incredibly good work. If you're starting at entry level you can expect fast increases to your pay and responsibilities.
Here's what we believe
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Application Proces
Apply
Complete this form, then send us an email to let us know.
Basics
All applicants receive email instructions for a short typing test.
Skills
Applicants that advance receive 1-2 relevant assignments.
Support smooth, compliant operations of core functions and assist with administrative projects.
Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into future operations roles or stay in same role with higher pay.
Location. Remote in Seattle area
Details
Expectations
accountable — remembers and confirms soft commitments
adaptive — easily learns how to use new software tools and systems
clear — customers easily understand your requests and what to reply or do
friendly — people leave interactions with you feeling great
on it — makes use of small windows of time to finish little things
perceptive — catches errors before others
proactive — stays ahead of customer needs and communicates updates
responsible — you have access to all of our customer's credit cards
self aware — improves based on feedback and and often notices it first
self managed — asks for more work and asks for clarification on priority conflicts
responsive — gets back to people quickly or lets them know when they will be able to
tactful — agents are thankful for your follow up and don't feel shamed
Background
3+ years in administrative and/or customer service work
no education requirements, as long as you can write well
efficient on a computer; types quickly, uses keyboard shortcuts, etc.
Outcomes
Agents
agent credit cards are added as we receive them, and agents hear from us before the failed payments have had time to stack up
agent bank information is added or updated as we receive it
quarterly L&I hours are filed on time and agent cards are charged accordingly; agents receive three emails with an opportunity to report non-full time hours
agents receive their W-9 in the first week in January
B&O taxes are submitted monthly and the account zeros out
physical licenses are organized as they are receive and a monthly photo is archived per state
Transactions
transaction files and data are updated in real time, and agents receive timely communication that (i) their files have been updated and (ii) we are aware of any changes
missing transaction files and data are proactively gathered with tact and follow up, and agents are more likely to send us files in the future and feel good about hanging their license with us
agents know that their commission disbursement forms will be created and sent to escrow in advance of their closing, and that they will have an opportunity to confirm the information
commissions are processed to agents the day we receive them, and managing brokers sign off on the files, payout, and fees before commissions hit our accounts
account payouts and transfers are ready for approval between 4:00 and 4:30 PM on weekdays such that the account zeroed out; update is published even if there are no account actions
agents that are required to use transaction coordination are in contact with the appropriate transaction coordinator before their transaction, or upon learning about the transaction
Make transactions as easy as possible for agents without usurping their control
Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote
Details
Expectations
accountable — clarifies and remembers soft commitments
articulate — communicates clearly without being verbose
clear — agents and clients understand your asks and what they need to do
efficient — works quickly on a phone or computer
enthusiastic — agents don't feel bad for asking for help
helpful — goes above and beyond to provide actionable information
on it — sees notifications and makes use of small windows of time
organized — assumes agent will forget or miss things
patient — some agents take longer to get to the point
responsive — you get back to people quickly, even if just to tell them when you can do it
tactful — agents will never feel worried about cc'ing you
Background
transaction coordination experience on 100+ closed transactions
some experience with non residential transactions
Outcomes
General
clients consider the agent in charge and are thrilled to have you helping
agents and clients are aware of timelines and receive ample reminders
agents and clients know that you have received and understand their instructions
agents with less experience are taught what options they have along the way
....
Listings
listings go live between midnight and 8:00 AM
agents have had time to make any changes and receive reminders
agents do not receive warnings from the MLS about a listing mistake
...
Transaction Coordinator, Florida
Make transactions as easy as possible for agents without usurping their control
Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote
Details
Expectations
accountable — clarifies and remembers soft commitments
articulate — communicates clearly without being verbose
clear — agents and clients understand your asks and what they need to do
efficient — works quickly on a phone or computer
enthusiastic — agents don't feel bad for asking for help
helpful — goes above and beyond to provide actionable information
on it — sees notifications and makes use of small windows of time
organized — assumes agent will forget or miss things
patient — some agents take longer to get to the point
responsive — you get back to people quickly, even if just to tell them when you can do it
tactful — agents will never feel worried about cc'ing you
Background
transaction coordination experience on 100+ closed transactions
some experience with non residential transactions
Outcomes
General
clients consider the agent in charge and are thrilled to have you helping
agents and clients are aware of timelines and receive ample reminders
agents and clients know that you have received and understand their instructions
agents with less experience are taught what options they have along the way
....
Listings
listings go live between midnight and 8:00 AM
agents have had time to make any changes and receive reminders
agents do not receive warnings from the MLS about a listing mistake
...
Managing Broker (WA)
Deliver fast, actionable answers to our agents' transaction questions.
Available
Pay. $150-300,000
Location. Remote in the Seattle area
Details
Expectations
adaptive — can quickly pick up new software tools and policies
articulate — communicates clearly without being verbose, especially in writing
craftsman — cares about an offer having forms in alphanumeric order
craftsman — cares about an offer having forms in alphanumeric order
enthusiastic — agents don't feel bad for asking for help
friendly — agents and other parties feel good about their interactions with you
helpful — goes above and beyond the question to provide useful information
organized — hard and soft deadlines are always tracked or remembered
patient — some agents take longer to get to the point
responsive — gets back to people fast or lets them know when they will
self managed — solicits feedback about the quality of their work
tactful — can get off a call without making a talkative agent feel bad
technical — can quickly annotate a screenshots to explain something visually
thorough — quarterly roster verifications are completed with total accurately
driven — looks forward to taking on more responsibility as the company grows
Outcomes
Daily
agents and staff hear back from you reasonably fast; never more than two business hours without any sort of response
agents do not go to others for help; they know they will hear back from you
agents feel that we have their back in conflicts where they are in the right
Support
agents receive fast, actionable answers to their transaction questions over text, call, and email
agents do not go to someone else for help; they know they will hear back from you
agents feel that we have their back in conflicts where they are in the right
First Contact
handles inbound agent leads (over 50% convert, no follow up needed)
welcome new agents aboard, make them feel comfortable asking you for help
Quarterly Standards
less than 3% of agents transfer to another brokerage
5 agents leave a 5-star review with a useful testimonial
Annual Standards
10 agents join who were not already leads
2 clients referred to our agents that were not already leads
Community
private facebook group is moderated to be worth following for most of our agents; designated broker and customer success questions are responded to at least once a day
monthly designated broker newsletter sent to all agents with useful information
active at local networking events and/or networking groups, as the local face of Pellego
Training
weekly new agent office hours include a topic and are recorded and trimmed as needed; new agents receive an email before office hours about what they will learn this week
videos cover common transaction questions and agents rarely ask for clarification on topics covered; videos are thorough yet concise, professional yet easy to follow
brand new agents are able to easily write their first offer and get through the transaction
Oversight
broker policies and procedures manual is kept up to date
review and sign off on files and commission payouts
review new agent paperwork
ensure new licensees are using our in-house transaction coordination
reach out to new licensees when they go pending or as you learn they are writing offers
Deliver fast, actionable answers to our agents' transaction questions.
Available
Pay. $150-300,000
Location. Remote in the Seattle area
Details
Expectations
adaptive — can quickly pick up new software tools and policies
articulate — communicates clearly without being verbose, in writing and presentation
craftsman — cares about an offer having forms in alphanumeric order
driven — looks forward to taking on more responsibility as the company grows
enthusiastic — agents don't feel bad for asking for help
friendly — agents and other parties feel good about their interactions with you
helpful — goes above and beyond the question to provide useful information
organized — hard and soft deadlines are always tracked or remembered
patient — some agents take longer to get to the point
responsive — gets right back to people or lets them know when they will
self managed — asks for more work when they can take on more work; asks for clarification on priorities between deliverables when they are past their capacity; solicits feedback about the quality of their work when approaching things for the first time
tactful — can get off a call without making a talkative agent feel bad
technical — can quickly annotate a screenshots to explain something visually
thorough — quarterly roster verifications are completed with total accurately
Outcomes
Daily
agents and staff hear back from you reasonably fast; never more than two business hours without any sort of response
agents do not go to someone else for help; they know they will hear back from you
agents feel that we have their back in conflicts where they are in the right
Support
agents receive fast, actionable answers to their transaction questions over text, call, and email
agents do not go to someone else for help; they know they will hear back from you
agents feel that we have their back in conflicts where they are in the right
First Contact
handles inbound agent leads (over 50% convert, no follow up needed)
welcome new agents aboard, make them feel comfortable asking you for help
Quarterly Standards
less than 3% of agents transfer to another brokerage
5 agents leave a 5-star review with a useful testimonial
Annual Standards
10 agents join who were not already leads
2 clients referred to our agents that were not already leads
Community
private facebook group is moderated to be worth following for most of our agents; designated broker and customer success questions are responded to at least once a day
monthly designated broker newsletter sent to all agents with useful information
active at local networking events and/or networking groups, as the local face of Pellego
Training
weekly new agent office hours include a topic and are recorded and trimmed as needed; new agents receive an email before office hours about what they will learn this week
videos cover common transaction questions and agents rarely ask for clarification on topics covered; videos are thorough yet concise, professional yet easy to follow
brand new agents are able to easily write their first offer and get through the transaction
Oversight
broker policies and procedures manual is kept up to date
review and sign off on files and commission payouts
review new agent paperwork
ensure new licensees are using our in-house transaction coordination
reach out to new licensees when they go pending or as you learn they are writing offers
