Careers at Pellego

We're growing quickly and looking for exceptional people join our team.
We don't care if you have experience. We care if you can do incredibly good work.
If you're starting at entry level you can expect fast increases to your pay and responsibilities.
Here's what we believe

Application Proces

Apply

Complete this form and send us an email to introduce yourself.

Skills

Applicants that advance receive 1-2 relevant assignments.

Interviews

Applicants that advance do 1-3 interviews and an assignment.

Marketing Assistant / Customer Success

Assist with marketing projects and help people get the most out of their experience with Pellego.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into other roles with salary raises along the way
Location. Remote in the Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and updates
  • empathetic — wants our agents to be portrayed as well as possible
  • friendly — people leave interactions with you feeling great
  • good eye — notices when something is a pixel off; takes good photos
  • good memory — remembers details about customers after meeting them
  • local — can drive to Seattle area events on occasional nights and weekends
  • on it — makes use of small windows of time to finish little things
  • punchy — writes with enthusiasm while staying professional and concise
  • proactive — stays ahead of customer needs and worries
  • responsive — gets back to people quickly or lets them know when they will be able to
  • social — regularly makes strong networking connections
  • technical — can work their way through complex tools like Google Ads
  • tactful — can end a conversation quickly and the other person feels good
Background
  • no education requirements, as long as you can write well

Responsibilities

Marketing
  • find events for advertising and networking
  • keep sales and marketing data up to date
  • maintain ads that require daily posting
  • prepare content for social media posts
  • support with other marketing projects
Customers
  • prepare business cards and signs for new agents
  • setup agent bios and web pages
  • organize headshots, BBQs, and social hours
  • organize recurring agents classes and make recordings accessible
  • collect surveys and reviews
  • agent resources and FAQs are easy to access and regularly updated
Miscellaneous
  • manage orders and inventory for SWAG store
  • make how to videos and help guides
  • field inbound calls and instant chat
  • direct users and customers to the best place for them

Agent Operations and Admin Support

Support smooth, compliant operations of core functions and assist with administrative projects.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into future operations roles or stay in same role with higher pay.
Location. Remote in Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and what to reply or do
  • friendly — people leave interactions with you feeling great
  • on it — makes use of small windows of time to finish little things
  • perceptive — catches errors before others
  • proactive — stays ahead of customer needs and communicates updates
  • responsible — you have access to all of our customer's credit cards
  • self aware — improves based on feedback and and often notices it first
  • self managed — asks for more work and asks for clarification on priority conflicts
  • responsive — gets back to people quickly or lets them know when they will be able to
  • tactful — agents are thankful for your follow up and don't feel shamed
Background
  • 3+ years in administrative and/or customer service work
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Agents
  • agent credit cards are added as we receive them, and agents hear from us before the failed payments have had time to stack up
  • agent bank information is added or updated as we receive it
  • quarterly L&I hours are filed on time and agent cards are charged accordingly; agents receive three emails with an opportunity to report non-full time hours
  • agents receive their W-9 in the first week in January
  • B&O taxes are submitted monthly and the account zeros out
  • physical licenses are organized as they are receive and a monthly photo is archived per state
Transactions
  • transaction files and data are updated in real time, and agents receive timely communication that (i) their files have been updated and (ii) we are aware of any changes
  • missing transaction files and data are proactively gathered with tact and follow up, and agents are more likely to send us files in the future and feel good about hanging their license with us
  • agents know that their commission disbursement forms will be created and sent to escrow in advance of their closing, and that they will have an opportunity to confirm the information
  • commissions are processed to agents the day we receive them, and managing brokers sign off on the files, payout, and fees before commissions hit our accounts
  • account payouts and transfers are ready for approval between 4:00 and 4:30 PM on weekdays such that the account zeroed out; update is published even if there are no account actions
  • agents that are required to use transaction coordination are in contact with the appropriate transaction coordinator before their transaction, or upon learning about the transaction

Executive Assistant

Help the CEO run the company by assisting with hiring, backfilling jobs, and miscellaneous projects

Hiring Now
Pay. $60-70,000 starting salary
Advancement. Can grow into any role or stay in same role with higher pay.
Location. Seattle, WA

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • attuned — senses when something is off with a candidate or teammate
  • clear — other people easily understand your requests and what to reply or do
  • craftsmanship — cares deeply about the quality of everything
  • driven — would rather have a difficult job than an easy one
  • friendly — people leave interactions with you feeling great
  • generalist — is pretty good at a lot of little things
  • good eye — notices when something is a pixel off; takes good photos
  • on it — makes use of small windows of time to finish little things
  • organized — catches errors before others and communicates updates
  • perceptive — notices inconsistencies and recurring problems
  • responsible — you have access to all of our company passwords
  • self aware — improves based on feedback and and often notices it first
  • self managed — asks for more work and asks for clarification on priority conflicts
Background
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Company
  • applicants are screened via first interview before interviewing with CEO
  • strong applicants are organized with notes for future jobs
  • we have ample insurance coverage with companies we trust and competitive prices
  • license and membership applications are filled out accurately and followed up on
  • ...
Temporary
  • customer success work until we hire someone
  • "agent" outcomes in agent operations and admin support until we hire someone
  • "company" outcomes for the customer operation role until we hire someone
  • ...

Outcomes

Growth
  • backfill portions of jobs until we hire for full time roles
  • screening interviews and HR functions
  • research talent pools and post jobs
  • assist growth staff with administrative work
  • miscellaneous projects
Admin
  • company offices are compliant with local display and security requirements
  • bills are paid on time, and automatically when possible
  • mail is processed in each state at least once a week and digital copies are archived
  • company bookkeeper receives books in the first week of each month with all revenue and costs categorized or with a note on it; bookkeeper receives timely answers to their questions
  • payroll and paperwork is up to date for new and existing staff members

Marketing Manager

Drive qualified leads to Pellego.

Available
Pay. $80-120,000 starting salary
Location. Remote

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — other people easily understand your requests and what to reply or do
  • concise — communicates clearly without being verbose
  • craftsmanship — cares deeply about the quality of everything
  • driven — would rather have a difficult job than an easy one
  • good eye — notices when something is a pixel off; will make the brand prettier
  • on it — makes use of small windows of time to finish little things
  • opinionated — will make our brand and message prettier and more compelling
  • perceptive — notices inconsistencies and recurring problems
  • responsible — you have access to all of our company passwords
  • self managed — asks for more work and asks for clarification on priority conflicts
  • technical — can update tracking and automate reporting without any help
Background
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Company
  • applicants are screened via first interview before interviewing with CEO
  • strong applicants are organized with notes for future jobs
  • we have ample insurance coverage with companies we trust and competitive prices
  • license and membership applications are filled out accurately and followed up on
  • ...
Temporary
  • customer success work until we hire someone
  • "agent" outcomes in agent operations and admin support until we hire someone
  • "company" outcomes for the customer operation role until we hire someone
  • ...

Outcomes

Ads
  • metrics are automatically organized and updated, with enough tracking in place that we can see how things are changing week to week in each region, channel, and campaign
  • continuously increase advertising budget
  • ...
  • ...
Brand
  • designs feel modern and attractive
  • writing is professional without being boring
  • ...
  • ...
  • ...

Frontend Developer

Build out features and polish the web app experience

Hiring Now
Pay. $150-200,000
Location. Remote in USA

Details

First Projects
  • website rebuilt in React with updated design
  • enable user to draw search boundaries on the map
  • polish user and customer flows
Expectations
  • adaptive — comfortable throwing out work for better work
  • articulate — communicates clearly without being verbose
  • consciences — bothered when something is annoying for a user
  • craftsmanship — cares deeply about the quality of everything
  • dependable — deadlines are not missed because of a lack of effort
  • designer — has a natural eye for clean, modern design
  • engineer — can fix a small backend bug in an emergency
  • self managed — asks for more work and asks for clarification on priority conflicts
Background
  • 5+ years working with modern frontend frameworks, including React and Angular
  • 3+ years working with GIT and distributed development teams
  • some full stack experience, including Python backend frameworks

Transaction Coordinator, California

Make transactions as easy as possible for agents without usurping their control

Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote

Details

Expectations
  • accountable — clarifies and remembers soft commitments
  • articulate — communicates clearly without being verbose
  • clear — agents and clients understand your asks and what they need to do
  • efficient — works quickly on a phone or computer
  • enthusiastic — agents don't feel bad for asking for help
  • helpful — goes above and beyond to provide actionable information
  • on it — sees notifications and makes use of small windows of time
  • organized — assumes agent will forget or miss things
  • patient — some agents take longer to get to the point
  • responsive — you get back to people quickly, even if just to tell them when you can do it
  • tactful — agents will never feel worried about cc'ing you
Background
  • transaction coordination experience on 100+ closed transactions
  • some experience with non residential transactions

Outcomes

General
  • clients consider the agent in charge and are thrilled to have you helping
  • agents and clients are aware of timelines and receive ample reminders
  • agents and clients know that you have received and understand their instructions
  • agents with less experience are taught what options they have along the way
  • ....
Listings
  • listings go live between midnight and 8:00 AM
  • agents have had time to make any changes and receive reminders
  • agents do not receive warnings from the MLS about a listing mistake
  • ...

Transaction Coordinator, Florida

Make transactions as easy as possible for agents without usurping their control

Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote

Details

Expectations
  • accountable — clarifies and remembers soft commitments
  • articulate — communicates clearly without being verbose
  • clear — agents and clients understand your asks and what they need to do
  • efficient — works quickly on a phone or computer
  • enthusiastic — agents don't feel bad for asking for help
  • helpful — goes above and beyond to provide actionable information
  • on it — sees notifications and makes use of small windows of time
  • organized — assumes agent will forget or miss things
  • patient — some agents take longer to get to the point
  • responsive — you get back to people quickly, even if just to tell them when you can do it
  • tactful — agents will never feel worried about cc'ing you
Background
  • transaction coordination experience on 100+ closed transactions
  • some experience with non residential transactions

Outcomes

General
  • clients consider the agent in charge and are thrilled to have you helping
  • agents and clients are aware of timelines and receive ample reminders
  • agents and clients know that you have received and understand their instructions
  • agents with less experience are taught what options they have along the way
  • ....
Listings
  • listings go live between midnight and 8:00 AM
  • agents have had time to make any changes and receive reminders
  • agents do not receive warnings from the MLS about a listing mistake
  • ...