Careers at Pellego

We're growing quickly and looking for exceptional people join our team.
We don't care if you have experience. We care if you can do incredibly good work.
If you're starting at entry level you can expect fast increases to your pay and responsibilities.
Here's what we believe

Application Proces

Apply

Complete this form, then send us an email to let us know.

Skills

Applicants that advance receive 1-2 relevant assignments.

Interviews

Applicants that advance do 1-3 interviews.

Marketing Assistant / Customer Success

Assist with marketing projects and help people get the most out of their experience with Pellego.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into other roles with salary raises along the way
Location. Remote in the Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and updates
  • empathetic — wants our agents to be portrayed as well as possible
  • friendly — people leave interactions with you feeling great
  • good eye — notices when something is a pixel off; takes good photos
  • good memory — remembers details about customers after meeting them
  • local — can drive to Seattle area events on occasional nights and weekends
  • on it — makes use of small windows of time to finish little things
  • punchy — writes with enthusiasm while staying professional and concise
  • proactive — stays ahead of customer needs and worries
  • responsive — gets back to people quickly or lets them know when they will be able to
  • social — regularly makes strong networking connections
  • technical — can work their way through complex tools like Google Ads
  • tactful — can end a conversation quickly and the other person feels good
Background
  • no education requirements, as long as you can write well

Responsibilities

Marketing
  • find events for advertising and networking
  • keep sales and marketing data up to date
  • maintain ads that require daily posting and updates
  • prepare content for social media posts
  • support with other marketing projects
Customers
  • prepare business cards and signs for new agents
  • setup agent bios and web pages
  • organize headshots, BBQs, and social hours
  • organize recurring agents classes and make recordings accessible
  • collect surveys and reviews
  • agent resources and FAQs are easy to access and regularly updated
Miscellaneous
  • manage orders and inventory for SWAG store
  • make how to videos and help guides
  • field inbound calls and instant chat
  • direct users and customers to the best place for them

Agent Operations and Admin Support

Support smooth, compliant operations of core functions and assist with administrative projects.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into future operations roles or stay in same role with higher pay.
Location. Remote in Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and what to reply or do
  • friendly — people leave interactions with you feeling great
  • on it — makes use of small windows of time to finish little things
  • perceptive — catches errors before others
  • proactive — stays ahead of customer needs and communicates updates
  • responsible — you have access to all of our customer's credit cards
  • self aware — improves based on feedback and and often notices it first
  • self managed — asks for more work and asks for clarification on priority conflicts
  • responsive — gets back to people quickly or lets them know when they will be able to
  • tactful — agents are thankful for your follow up and don't feel shamed
Background
  • 3+ years in administrative and/or customer service work
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Agents
  • agent credit cards are added as we receive them, and agents hear from us before the failed payments have had time to stack up
  • agent bank information is added or updated as we receive it
  • quarterly L&I hours are filed on time and agent cards are charged accordingly; agents receive three emails with an opportunity to report non-full time hours
  • agents receive their W-9 in the first week in January
  • B&O taxes are submitted monthly and the account zeros out
  • physical licenses are organized as they are receive and a monthly photo is archived per state
Transactions
  • transaction files and data are updated in real time, and agents receive timely communication that (i) their files have been updated and (ii) we are aware of any changes
  • missing transaction files and data are proactively gathered with tact and follow up, and agents are more likely to send us files in the future and feel good about hanging their license with us
  • agents know that their commission disbursement forms will be created and sent to escrow in advance of their closing, and that they will have an opportunity to confirm the information
  • commissions are processed to agents the day we receive them, and managing brokers sign off on the files, payout, and fees before commissions hit our accounts
  • account payouts and transfers are ready for approval between 4:00 and 4:30 PM on weekdays such that the account zeroed out; update is published even if there are no account actions
  • agents that are required to use transaction coordination are in contact with the appropriate transaction coordinator before their transaction, or upon learning about the transaction

Executive Assistant

Help the CEO run the company by assisting with hiring, backfilling jobs, and miscellaneous projects

Open
Pay. $60-80,000 starting salary
Advancement. Can grow into any role or stay in same role with higher pay.
Location. Seattle, WA

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • attuned — senses when something is off with a candidate or teammate
  • clear — other people easily understand your requests and what to reply or do
  • craftsmanship — cares deeply about the quality of everything
  • driven — would rather have a difficult job than an easy one
  • friendly — people leave interactions with you feeling great
  • generalist — is more of a jack of all trades than a specialist
  • good eye — notices when something is a pixel off; takes good photos
  • good memory — remembers little details in projects (you can ask questions or reminders!)
  • on it — makes use of small windows of time to finish little things
  • organized — catches errors before others and communicates updates
  • perceptive — notices inconsistencies and recurring problems
  • responsible — you have access to all of our company passwords
  • responsive — gets back to people quickly or lets them know when they will be able to
  • self aware — improves based on feedback and and often notices it first
  • self managed — asks for more work and asks for clarification on priority conflicts
  • tactful — can end a call without a verbose customer and they feel good
Background
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Company
  • applicants are screened via first interview before interviewing with CEO
  • strong applicants are organized with notes for future jobs
  • we have ample insurance coverage with companies we trust and competitive prices
  • license and membership applications are filled out accurately and followed up on
  • ...
Temporary
  • customer success work until we hire someone
  • "agent" outcomes in agent operations and admin support until we hire someone
  • "company" outcomes for the customer operation role until we hire someone
  • ...

Frontend Developer

Build out features and polish the web app experience as the lead frontend developer

Hiring Now
Pay. $150-200,000
Location. Remote in USA

Details

First Projects
  • website rebuilt in React with updated design
  • enable user to draw search boundaries on the map
  • polish user and customer flows
Expectations
  • adaptive — comfortable throwing out work for better work
  • articulate — communicates clearly without being verbose
  • consciences — bothered when something is annoying for a user
  • craftsmanship — cares deeply about the quality of everything
  • dependable — deadlines are not missed because of a lack of effort
  • designer — has a natural eye for clean, modern design
  • engineer — can fix a small backend bug in an emergency
  • self managed — asks for more work and asks for clarification on priority conflicts
Background
  • 5+ years working with modern frontend frameworks, including React and Angular
  • 3+ years working with GIT and distributed development teams
  • some full stack experience, including Python backend frameworks

Transaction Coordinator, California

Make transactions as easy as possible for agents without usurping their control

Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote

Details

Expectations
  • accountable — clarifies and remembers soft commitments
  • articulate — communicates clearly without being verbose
  • clear — agents and clients understand your asks and what they need to do
  • efficient — works quickly on a phone or computer
  • enthusiastic — agents don't feel bad for asking for help
  • helpful — goes above and beyond to provide actionable information
  • on it — sees notifications and makes use of small windows of time
  • organized — assumes agent will forget or miss things
  • patient — some agents take longer to get to the point
  • responsive — you get back to people quickly, even if just to tell them when you can do it
  • tactful — agents will never feel worried about cc'ing you
Background
  • transaction coordination experience on 100+ closed transactions
  • some experience with non residential transactions

Outcomes

General
  • clients consider the agent in charge and are thrilled to have you helping
  • agents and clients are aware of timelines and receive ample reminders
  • agents and clients know that you have received and understand their instructions
  • agents with less experience are taught what options they have along the way
  • ....
Listings
  • listings go live between midnight and 8:00 AM
  • agents have had time to make any changes and receive reminders
  • agents do not receive warnings from the MLS about a listing mistake
  • ...

Transaction Coordinator, Florida

Make transactions as easy as possible for agents without usurping their control

Open, No Timeline
Outcomes Under Construction
Pay. Transaction and performance based
Location. Remote

Details

Expectations
  • accountable — clarifies and remembers soft commitments
  • articulate — communicates clearly without being verbose
  • clear — agents and clients understand your asks and what they need to do
  • efficient — works quickly on a phone or computer
  • enthusiastic — agents don't feel bad for asking for help
  • helpful — goes above and beyond to provide actionable information
  • on it — sees notifications and makes use of small windows of time
  • organized — assumes agent will forget or miss things
  • patient — some agents take longer to get to the point
  • responsive — you get back to people quickly, even if just to tell them when you can do it
  • tactful — agents will never feel worried about cc'ing you
Background
  • transaction coordination experience on 100+ closed transactions
  • some experience with non residential transactions

Outcomes

General
  • clients consider the agent in charge and are thrilled to have you helping
  • agents and clients are aware of timelines and receive ample reminders
  • agents and clients know that you have received and understand their instructions
  • agents with less experience are taught what options they have along the way
  • ....
Listings
  • listings go live between midnight and 8:00 AM
  • agents have had time to make any changes and receive reminders
  • agents do not receive warnings from the MLS about a listing mistake
  • ...

Managing Broker (WA)

Deliver fast, actionable answers to our agents' transaction questions.

Available
Pay. $120-180,000
Advancement. Can grow into any role or stay in same role with higher pay.
Location. Remote in the Seattle area

Details

Expectations
  • adaptive — can quickly pick up new software tools and policies
  • articulate — communicates clearly without being verbose, in writing and presentation
  • craftsman — cares about an offer having forms in alphanumeric order
  • driven — looks forward to taking on more responsibility as the company grows
  • enthusiastic — agents don't feel bad for asking for help
  • friendly — agents and other parties feel good about their interactions with you
  • helpful — goes above and beyond the question to provide actionable information
  • organized — hard and soft deadlines are always tracked or remembered
  • patient — some agents take longer to get to the point
  • responsive — gets right back to people or lets them know when they will
  • self managed — asks for more work when they can take on more work; asks for clarification on priorities between deliverables when they are past their capacity; solicits feedback about the quality of their work when approaching things for the first time
  • tactful — can get off a call without making a talkative agent feel bad
  • technical — can quickly annotate a screenshots to explain something visually
  • thorough — quarterly roster verifications are completed with total accurately

Outcomes

Quarterly Standards
  • less than 3% of agents transfer to another brokerage
  • 5 agents leave a 5-star review with a useful testimonial
Annual Standards
  • 10 agents join who were not already leads
  • 2 clients referred to our agents that were not already leads
Community
  • private facebook group is moderated to be worth following for most of our agents; designated broker and customer success questions are responded to at least once a day
  • monthly designated broker newsletter sent to all agents with useful information
  • active at local networking events and/or networking groups, as the local face of Pellego
Support
  • agents receive fast, actionable answers to their transaction questions over text, call, and email; screenshots and annotations are used when appropriate
  • agents do not go to someone else for help; they know they will hear back from you
  • agents feel that we have their back in conflicts where they are in the right
Training
  • weekly new agent office hours include a topic and are recorded and trimmed as needed; new agents receive an email before office hours about what they will learn this week
  • videos cover common transaction questions and agents rarely ask for clarification on topics covered; videos are thorough yet concise, professional yet easy to follow
  • brand new agents are able to easily write their first offer and get through the transaction
Oversight
  • broker policies and procedures manual is kept up to date
  • review and sign off on files and commission payouts
  • review new agent paperwork
  • ensure new licensees are using our in-house transaction coordination
  • reach out to new licensees when they go pending or as you learn they are writing offers
  • protect our license, protect our relationships, protect our brand