Careers at Pellego

We're growing quickly and looking for exceptional people join our team.
We don't care if you have experience. We care if you can do incredibly good work.
If you're starting at entry level you can expect fast increases to your pay and responsibilities.
Here's what we believe

Application Proces

Apply

Complete this form, then send us an email to let us know.

Skills

Applicants that advance receive 1-2 relevant assignments.

Interviews

Applicants that advance do 1-3 interviews.

Marketing Assistant / Customer Success

Assist with marketing projects and help people get the most out of their experience with Pellego.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into other roles with salary raises along the way
Location. Remote in the Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and updates
  • empathetic — wants our agents to be portrayed as well as possible
  • friendly — people leave interactions with you feeling great
  • good eye — notices when something is a pixel off; takes good photos
  • good memory — remembers details about customers after meeting them
  • local — can drive to Seattle area events on occasional nights and weekends
  • on it — makes use of small windows of time to finish little things
  • punchy — writes with enthusiasm while staying professional and concise
  • proactive — stays ahead of customer needs and worries
  • responsive — gets back to people quickly or lets them know when they will be able to
  • social — regularly makes strong networking connections
  • technical — can work their way through complex tools like Google Ads
  • tactful — can end a conversation quickly and the other person feels good
Background
  • no education requirements, as long as you can write well

Responsibilities

Marketing
  • find events for advertising and networking
  • keep sales and marketing data up to date
  • maintain ads that require daily posting and updates
  • prepare content for social media posts
  • support with other marketing projects
Customers
  • prepare business cards and signs for new agents
  • setup agent bios and web pages
  • organize headshots, BBQs, and social hours
  • organize recurring agents classes and make recordings accessible
  • collect surveys and reviews
  • agent resources and FAQs are easy to access and regularly updated
Miscellaneous
  • manage orders and inventory for SWAG store
  • make how to videos and help guides
  • field inbound calls and instant chat
  • direct users and customers to the best place for them

Agent Operations and Admin Support

Support smooth, compliant operations of core functions and assist with administrative projects.

Hiring Now
Pay. $50-60,000 starting salary
Advancement. Can move into future operations roles or stay in same role with higher pay.
Location. Remote in Seattle area

Details

Expectations
  • accountable — remembers and confirms soft commitments
  • adaptive — easily learns how to use new software tools and systems
  • clear — customers easily understand your requests and what to reply or do
  • friendly — people leave interactions with you feeling great
  • on it — makes use of small windows of time to finish little things
  • perceptive — catches errors before others
  • proactive — stays ahead of customer needs and communicates updates
  • responsible — you have access to all of our customer's credit cards
  • self aware — improves based on feedback and and often notices it first
  • self managed — asks for more work and asks for clarification on priority conflicts
  • responsive — gets back to people quickly or lets them know when they will be able to
  • tactful — agents are thankful for your follow up and don't feel shamed
Background
  • 3+ years in administrative and/or customer service work
  • no education requirements, as long as you can write well
  • efficient on a computer; types quickly, uses keyboard shortcuts, etc.

Outcomes

Agents
  • agent credit cards are added as we receive them, and agents hear from us before the failed payments have had time to stack up
  • agent bank information is added or updated as we receive it
  • quarterly L&I hours are filed on time and agent cards are charged accordingly; agents receive three emails with an opportunity to report non-full time hours
  • agents receive their W-9 in the first week in January
  • B&O taxes are submitted monthly and the account zeros out
  • physical licenses are organized as they are receive and a monthly photo is archived per state
Transactions
  • transaction files and data are updated in real time, and agents receive timely communication that (i) their files have been updated and (ii) we are aware of any changes
  • missing transaction files and data are proactively gathered with tact and follow up, and agents are more likely to send us files in the future and feel good about hanging their license with us
  • agents know that their commission disbursement forms will be created and sent to escrow in advance of their closing, and that they will have an opportunity to confirm the information
  • commissions are processed to agents the day we receive them, and managing brokers sign off on the files, payout, and fees before commissions hit our accounts
  • account payouts and transfers are ready for approval between 4:00 and 4:30 PM on weekdays such that the account zeroed out; update is published even if there are no account actions
  • agents that are required to use transaction coordination are in contact with the appropriate transaction coordinator before their transaction, or upon learning about the transaction